At Suncation Escapes, we recognize that your vacation is a time to Escape, Explore and Energize, and we strive to make your stay as comfortable and enjoyable as possible. Our specialty in short-term and vacation rental properties means we carefully select and maintain our properties to ensure they meet our high standard of quality and cleanliness.
Each of our properties are centrally located in areas that provide a rich variety of activities and experiences for whatever level of adventure or relaxation you seek. From golfing, fishing, horseback riding, ATV tours and hiking, to fine dining and luxury shopping, there are plenty of options to choose from.
Going above and beyond to ensure a stress-free vacation is of paramount importance, and our team is dedicated to making your vacation a truly memorable experience. We go the extra mile to ensure that your stay with us is nothing short of exceptional. Book now and experience the difference excellent service can make!
1. How can I book?
- To book a reservation, go to the property you would like to book and check the calendar for availability. If the desired dates are available, fill out the information for that property and go through the booking process. Additionally, our properties are listed on VRBO and Airbnb, however we encourage guests to book direct as that will save both the guest and us from having to pay added fees.
2. Is my booking protected?
- Yes! We use a property management system and software with encrypted security features, so your information is safe!
3. What is your cancellation policy?
- We know this is a question many guests may have when making a reservation. Our cancellation policy is a 100% refund if cancelled 30 days or more prior to arrival date, 50% refund if cancelled up to 14 days prior to arrival, and any cancellations made after 14 days are non-refundable. However, if a reservation is cancelled after the 14 days window AND we are able to rebook those days, then we are happy to issue a refund for the days that were rebooked.
4. Are pets allowed?
- Unfortunately, no, we do not allow pets of any kind in our properties.
5. Do your properties have Wi-Fi?
- Yes! We do provide Wi-Fi access in all properties FREE of charge! Wi-Fi speeds may vary, but in some properties we have fiber optic, which is extremely fast.
6. How do I check-in/check-out?
- Our check-in and check-out process is quite simple. Most of our properties have self-check-in and out using a smart lock with an individualized code, and one property has physical keys in a lock box. Booking guest will receive a link to the Welcome Guide for the property about 5 days prior to their arrival. This guide will cover important details about the property, including amenities, house rules, check-in and out procedures, etc. The day before a guest arrives, an email will be sent with the check-in instructions, as well as the code to access the property. For check-out, an email will be sent the day before check-out with instructions on what to do and when to check out. Check-In Time: 4:00PM Check-Out Time: 10:00AM
7. When will the security hold be released?
- Typically, the hold is released no more than 7 days after the end of the reservation, so this gives us enough time to check the property out to make sure no damage was done. Once it has been determined that no damage occurred, then the hold will be released.
8. Can I get an early check-in or late check-out?
- Yes and no. There are many factors that go into the possibility of an early check-in or late check-out, and each reservation and property is different, so it is best to reach out to us to discuss this once a reservation has been made.
9. Does Suncation Escapes provide additional services for my stay?
- Yes! We have partnered with a company called The Host Co. so each of our properties has it's very own online store! Items that can be purchased very, but include a personal masseuse, a private Chef, birthday items, private tours, and more. When you make a reservation at one of our properties, you will have access to the online store for that property. All purchases made through the store will be handled by The Host Co. and if it's a service such as a private Chef, then the service provider will reach out to you directly to arrange the details. Additionally, don't forget to check out our recommendations page too!
10. How can I get in touch with someone at Suncation Escapes?
- The best way to get in contact with us is to email us at contact@suncationescapes.com or reach us by phone at (253) 256-1905.